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Infraspeak Academy
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Get Started with Infraspeak
Corrective Maintenance
Preventive Maintenance
FAQ
Infraspeak Network™
Knowledge base
Start Here
Set up the Basics
22
How to use Filters in Infraspeak
Usability Tips
How to Add a User
How to Add a Contact
How to add and manage Technical Skills
See all 22 articles
Reactive or Corrective Maintenance
32
How to create a Work Order via Infraspeak Web Platform
How to create a Work Order through Infraspeak Mobile App
How to create a Work Order through Infraspeak Direct
How to create a Special Job
How to approve and assign a Work Order
See all 32 articles
Equipment/Asset Management
13
How to add Types of Equipment and Soft Maintenance
How to Create a Technical Data Sheet (TDS)
How to link Location Types to Soft Maintenances
How to attach Documents to Maintenance Categories on the Web
How to create an Asset through Infraspeak Web Platform
See all 13 articles
Preventive Maintenance
18
How to add Tasks on the Infraspeak Web Platform
How to add Interventions on the Infraspeak Web Platform
How to add Measurements on the Infraspeak Web Platform
How to create a Planned Job
How to Duplicate a Planned Job
See all 18 articles
Data Management · Imports and Exports
11
Importing New Locations to an Existing Building
Importing new Assets to your environment
Importing Location Types to your environment
Frequently Asked Questions on Importers
Importers - Common errors and how to resolve them
See all 11 articles
Frequently Asked Questions
FAQ
22
What is Infraspeak's uptime?
How do I report a problem or get in touch with Infraspeak?
How can I fix and re-sync the Infraspeak Technician app?
How can I reset my Password?
How many photos can I upload in a work order?
See all 22 articles
Infraspeak Hub
Initial Settings
1
Starting with Infraspeak Hub
Gatekeeper App
3
How to create a Gatekeeper Checklist
How to create a Planned Job with a Checklist associated
How to execute a Planned Job with a Gatekeeper Checklist associated
Sales (+ Quotes) App
3
How to Create and Manage Sales
How to configure and download Sale reports
How to Create and Manage Quotes
Service Level Agreements (SLA) App
3
How to create Service Level Agreements (SLA) for Work Orders
How to Create Service Level Agreements (SLA) for Planned Jobs
How to create a Calendar in Infraspeak
Stock App
8
[Legacy] How to create a Warehouse in the Stock module in Infraspeak Web
[Legacy] How to configure Materials in the Stock module in Infraspeak Web
[NEW Stocks App] How to Activate the Stocks App
[NEW Stocks App] How to create a warehouse and materials
[NEW Stocks App] Performing Stock Movements
See all 8 articles
Requests App
2
How to create a Request in Infraspeak's mobile application
How to manage Requests on the Infraspeak web platform
Advanced Supplier Management App
1
How to create a Supplier on the Infraspeak web platform
Purchases App
2
How to Purchase Materials/Services on Infraspeak web
How to Configure a Purchase Approval Flow
Infraspeak Direct
4
How to activate and use the Infraspeak Direct Page
How to use the Analytics on Infraspeak Direct
Managing Document Visibility for Infraspeak Direct Users
How can I change the language of my Infraspeak Direct portal?
2-Step Verification
5
How to Enable and Configure the 2-Step Verification
How to Disable a 2-Step Verification Method
How to Disable the 2-Step Verification
How to log in using 2-Step Verification
How to enable 2-Step Verification (2SV) on the Next App
Cost Centre
1
How to Create and Manage Cost Centres
Budget Management App
2
Infraspeak Budget Management - Step By Step
Bulk import of Budgets
Gear AI
1
How to activate and use the Gear AI Dashboard
Planner App
1
Planner
Infraspeak Network™
General
19
Infraspeak Network™ Collaborative maintenance starts here!
How to create suppliers and add them to your network?
How to add suppliers from the Infraspeak Network™ to your network?
How to connect your Infraspeak with suppliers?
How to exchange messages with your team and partners?
See all 19 articles
Facilities managers and Facilities owners
3
How to create and share a quote request?
How to approve and decline received quotes in response to the quote requests you’ve shared?
How to convert an approved quote into a purchase?
Facilities service providers and Suppliers
7
How to check received quote requests?
How to approve or decline a quote request?
How to reply to a quote request?
How to know if your quote has been approved?
How to convert an approved quote into a sale?
See all 7 articles
Infraspeak Network™ FAQ
6
My supplier can't connect. Now what?
How to share buildings and what happens when you can't stop sharing
How can I delete a Supplier?
How can I make documents visible to Network Suppliers?
Can I close a Work Order (WO) or Planned Job (PJ) when it's being shared?
See all 6 articles
Infraspeak Network™ Online Courses · Basic accounts
5
General vision of Infraspeak Basic
Infraspeak Basic · Work Orders
Infraspeak Basic · Planned Jobs
Infraspeak Basic · Quote Requests
Infraspeak Basic · Settings
Infraspeak Next
First Steps on the Infraspeak Next app
3
How to download the Infraspeak Next App on your device
Log in or Log off on the Infraspeak Next app
Infraspeak Next Offline Capabilities
Using Work Orders on the Infraspeak Next app
7
How to create a Work Order manually on Infraspeak Next
How to Create a Work Order by Scanning a NFC Tag associated to a Location or Equipment
How to create a Work Order by scanning a QR Code/Barcode associated to a Location or Equipment
How to change the sorting options on the Work Order list in Infraspeak Next
Searching for Work Orders on Infraspeak Next
See all 7 articles
Using Planned Jobs on the Infraspeak Next app
3
How to use Planned Job Orders in the Infraspeak Next App
How to visualise and perform tasks on a Planned Job
How to add notes and observations to Planned Jobs and Planned Job Orders on Infraspeak Next
How to use Tasks and fill Measurements on the Infraspeak Next
5
How to add a task to an equipment or a location inside a Work Order
How to add documents to Tasks on Work Orders and Planned Jobs
How to add observations to Tasks on Work Orders and Planned Jobs
How to register measurements with Infraspeak Next
Mandatory Photographic Evidence for Measurements
Managing Locations and Equipment with Infraspeak Next
3
How to assign NFC (Near field communication) tags to a Location with Infraspeak Next
How to assign NFC (Near field communication) tags to an Equipment with Infraspeak Next
Creating an Equipment with Infraspeak Next
Tools and Resources
Guides and Manuals
3
Manuals and Presentations
Importing Templates
Gear Automations
Infraspeak Product Academy
4
Tutorial Videos - Set up the Basics
Tutorial Videos - Reactive and Corrective Maintenance
Tutorial Videos - Asset Management
Tutorial Videos - Preventive Maintenance
Infraspeak Online Courses
1
Infraspeak Online Courses
Community
Blog
1
Blog
Reviews
1
Share your thoughts
Case Studies
3
Hospitality Case Studies
Facility Management Case Studies
Technical Assistance Case Studies
Infraspeak Product Sessions
1
Infraspeak Product Sessions
Developer Documentation
1
API Documentation
Talks at Infraspeak
1
Talks at Infraspeak
Training Sessions
1
Live Training Sessions
Product News
1
Infraspeak News
Contact Us
1
How to Contact Us
Our Policies (as of January 1st, 2025)
3
Infraspeak's Bug Fixing Policy & SLAs (as of January 1st, 2025)
Infraspeak's Support Policy & SLAs (as of January 1st, 2025)
Infraspeak's Feature Feedback Policy (as of January 1st, 2025)
Integrations
Xero Integration
3
How to configure your Xero Integration?
Sales Order integration in Xero: how does it work?
Purchase Orders integration in Xero: how does it work?
Calendar Integration
2
Google Calendar
Outlook Calendar
Data Lake
2
Data Lake - How it works
Connecting the Data Lake to your Analytics tool
HOST Integration
2
PMS Host Integration - Infraspeak Housekeeper
How is this integration implemented?
Primavera Connector
2
Primavera - Infraspeak connector
Customer Guidance – Technical Mandatory Requirements Primavera
SSO Integration
1
Single Sign-On (SSO)
PHC - Integration Connector
1
PHC - Infraspeak Connector
