This article will guide you on activating the Direct app, starting a Direct Page, preparing QR codes, placing stickers, viewing page information, reporting work orders, and customizing your Direct Page.


To get access to the functionality, reach out to your Account Manager or Customer Success Manager.



TABLE OF CONTENTS


1. How to activate the Direct app

  1. Go to the Infraspeak Hub.
  2. Select the Apps and Add-ons tab.
  3. Scroll down to find the Direct app in the list.
  4. Ensure the app is connected to use the Direct Page functionalities


2. How to start a Direct Page

  1. Open the Buildings app.
  2. Select the building you'd like to allow public reporting for 
  3. In the top right corner, click the Share button.
  4. Turn on the option to Share publicly via Direct Page.


This will create a public page for your assets, but they still need QR codes to make them accessible.


3. How to prepare the QR codes for printing

  1. Click the Download QR codes button.
  2. A preview window will appear for the QR codes.
  3. Select the location type and equipment categories for which you'd like to create public pages. You can always return later to select and add additional assets.
  4. Choose the size and number of QR code stickers.
  5. Once finished, press Download to receive a PDF with the QR codes.

4. How to set the stickers in place

  1. Print the PDF with the QR codes. Ensure proper print and paper settings for clarity.
  2. Cut out the individual stickers, if needed, along with trimming page margins.
  3. Identify the correct spot for each sticker by checking the location name or asset code.
  4. Attach the stickers where necessary (e.g., on equipment or locations).
  5. (Optionally) test each QR code using a mobile camera to ensure functionality.
  6. Once completed, your public audience can use stickers to access asset pages.

5. How to see information on the Direct Page

  1. Point any mobile camera at a QR code to open the Direct Page for that asset.
  2. On this page, users can view:

    - Location Name

    - Building Name

    - Company Name

    - Equipment Category (if applicable)

    - Number of open Work Orders

    - Number of ongoing planned job orders

    - Work Orders and Planned Job Orders history




6. How to report a work order through a Direct Page

  1. Open the Direct Page for the asset by scanning the QR code.
  2. Click the Report Issue button.
  3. The user will be prompted to provide:

    - The area and type of problem

    - A description (optional)

    - Photos of the issue (optional)


Once reported, the work order is created and will be visible in your Infraspeak, as usual.



7. How to customise a Direct Page

  1. Go to the Direct Page settings to customize the following features:

    - Enable work order creation

    - Display the Work Orders registry

    - Show Work Orders' names in the registry

    - Display ongoing Work Orders counter

    - Show planned job orders history

    - Show planned job orders' names in the registry

    - Display ongoing planned job orders counter

  2. Additionally, you can customise:

    - Company name

    - Logo

    - Cover image

    - Primary brand color

    - Secondary brand color