The Customer Satisfaction Survey is a quick way for you to share feedback about your experience with Infraspeak. Your responses help us understand what's working well and where we can improve, so we can keep delivering the best possible service to you and your team.
Responding takes just one click, and every piece of feedback goes directly to the team responsible for your account. No forms, no long questionnaires.
Before you start
Make sure you have:
Access to your email inbox with the email address associated to your Infraspeak account
Or access to your Infraspeak Academy account, where you can rate us directly from your ticket list
Option 1: Respond from your email inbox
After we resolve your ticket, you'll receive an email from Infraspeak asking how we did.
Open the email and look for the rating options.
Click the green option ? if you're satisfied, or the red option ? if you're dissatisfied.
Tip: The survey is short by design. You don't need to set aside a long block of time to complete it.
Option 2: Respond inside Infraspeak Academy (Ticket List)
You can also rate us directly from your ticket list in Infraspeak Academy:
Open your ticket list.
Find the ticket you'd like to rate.
Click the green area ? if satisfied, or the red area ? if dissatisfied.
Tip: Think about your most recent interactions with the platform and the team.
Add your comments - Optional but very useful
After clicking your rating, an optional comment box will appear.
Share any details that explain your rating — what's working well, what could be better, or any specific situation worth mentioning.
This step is completely optional, so feel free to skip it if you'd prefer to just submit your rating.
What happens next
Once you submit your response, your feedback is sent directly to our team. We review every CSAT response carefully: positive feedback helps us understand what to keep doing, and constructive feedback feeds into our improvement plans. If your comments highlight something that needs follow-up, your Customer Success contact may reach out to discuss it further. Either way, your input plays a real part in shaping how Infraspeak evolves.