This article will guide you through identifying when data conflicts are affecting your platform performance and how to properly clear your cache and cookies on web browsers and both on the Infraspeak Legacy app and Infraspeak Next app.



TABLE OF CONTENTS

1. When should you clear cache and cookies?


Data saved in your browser or device can sometimes conflict with our system updates and cause unexpected behavior. If your browser gets stuck trying to read an outdated version of a page, it can cause functions to glitch or prevent new updates from appearing. Clearing this data resolves these conflicts and forces the system to load the freshest, most accurate version of Infraspeak.


Quick Test: Before clearing your data, try opening an incognito or private window in your browser and logging into Infraspeak. If the platform works perfectly in private mode, it means local cookies or extensions are causing the conflict, and proceeding with the steps below will permanently fix the issue!



1.1 Common web platform symptoms


You should clear your web browser's cache and cookies if you encounter any of the following situations:


  • Glitches on Infraspeak Direct: A user cannot open Work Orders, or features like the message pop-up are not responding when clicked.


  • Information loading errors: A page or dashboard loads blank, or components fail to render.


  • Information updating errors: Changes made on the platform do not show up immediately, even after refreshing the page.


  • Network connection errors: A supplier experiences issues trying to connect to the Infraspeak Network™ due to temporary cache constraints.


  • Isolated browser errors: You experience a persistent platform glitch on your screen that a colleague cannot see on their device, or that doesn't happen when you switch computers.



1.2 Common mobile app symptoms


For mobile users, a data clear-out is highly recommended if:


  • You are experiencing persistent mobile app glitches that a simple "Resync" cannot fix.


  • The application freezes or fails to sync recent maintenance data properly.



2. How to properly clear your data on a web browser


To resolve front-end conflicts effectively, you must follow these exact steps:


  1. Log out of the platform (such as Infraspeak Web or Infraspeak Direct™) on all devices where you are currently active.
  2. Open your browser settings to clear your cache, cookies, and browsing history.
  3. Crucial step: Ensure the time range is set to "All time" (not just temporary, recent, or last 24-hour data).
  4. Make sure you are using the latest version of your browser.
  5. After clearing the data, log back in on one device only to test the solution.


3. How to clear your cache on the mobile app


The method for clearing local data varies depending on which version of the mobile application you are using on your device. 


3.1 Infraspeak Legacy app


If you are running our Legacy application, you can use the built-in troubleshooting utility directly inside the interface:


  1. Navigate to the settings menu inside the Infraspeak Legacy app.
  2. Select the "Fix application" option. This instantly clears the cache and internal memory, forcing the app to completely redo its initial setup safely.


3.2 Infraspeak Next app


Because the Infraspeak Next app features a modern system architecture, it does not include a "Fix application" button. Instead, local data conflicts must be cleared directly through your phone's operating system settings:



  • For Android users: Go to your device's Settings ➔ Apps ➔ Infraspeak Next ➔ Storage, and then tap both "Clear cache" and "Clear data".


  • For iOS users: iOS devices require you to offload or reinstall the software to clean internal memory. Completely uninstall the app from your device, restart your phone, and then download the latest version from the App Store.