In this article you will learn how to automatically assign Work Order types.
In Infraspeak, Work Order types can be assigned based on two criteria:
- User - A certain type of work order can be assigned to one or more users. Thus, whenever a work order is created, the assigned users will be responsible for its monitoring, execution and resolution.
- Technical Specialty- A work order type can also be assigned to one or more technical specialties. In this case, the users who have these will be responsible for their monitoring, execution and resolution.
For any type of work orders, both users and technical specialties can be assigned simultaneously.