TABLE OF CONTENTS
- How to add pictures to your Work Orders
- How to add messages to your Work Orders
- How to add extra costs to your Work Order
Summary
In this article you will learn how to add photos, messages and extra costs through Infraspeak’s Mobile App.
The Work Order Resolution flow should be considered as the following:
- Work Order Reported - An issue is found and should be reported
- Approval and Assignment - After reported, the Work Order should be approved and assigned to the responsible users
- Start Resolution - The Work Order is approved and assigned, now it’s time to focus on the issue’s resolution
- Add Information - Information may be added such as photos, messages, extra costs and others
- Pause/Resume - Along the flow, the Work Order may be paused due to several reasons and resumed as soon as the pause reason is overcome
- Resolution End - The Work Order is closed after the issue is resolved
- Validate and Confirm - Once the issue is resolved and the Work Order is closed, a new layer of supervision may be added by validating and confirm the Work Order is effectively solved.
Watch Video
To add pictures to your Work Orders, follow the steps below:
1. Log in to your account on your mobile phone.
2. Once logged in, go to Work Orders.
3. In Work Orders, go to the work order you want to edit and click on it.
4. Once you are in the Work Order, to add photos to the Work Order, select Documents and photos.
A brief message may appear, requesting access to photos, media and files on your device. Select Allow.
5. To add a photo, click on the bottom right corner button "+".
6. Select the type of document, photo or file you want to add. Once the photo is added, it will appear on the documents' list within the Work Order.
To add messages to your Work Orders, follow the steps below:
1. Log in to your account on your mobile phone.
2. Once logged in, go to Work Orders.
3. In Work Orders, go to the work order you want to edit and click on it.
4. Once you are in the Work Order, to add messages to the Work Order, scroll down and click on No Messages.
5. Here, you may add text by clicking on Write message. By clicking on the lock:
- Blocked - Private message to be seen by users (Administrators, Managers and Technicians)
- Unblocked - Public message to be seen by users and by contacts (visible on Infraspeak Direct)
6. Once you have typed and sent the message. It will appear on the Messages Section within the Work Order.
To add extra costs to your Work Orders, follow the steps below:
1. Once you have typed and sent the message. It will appear on the Messages Section within the Work Order.
2. Once logged in, go to Work Orders.
3. In Work Orders, go to the work order you want to edit and click on it.
4. Once you are in the Work Order, to add extra costs to the Work Order, scroll down and click on Other costs.
5. Then, click on Add Cost.
6. Before adding the cost itself, you may select the type of cost you want to add.
7. Once you have selected the cost type - Material for instance - you need to add the Value and you may also want to add a description.
8. Once you have done it, click on Save Cost and the Extra Cost will be added to the list.
