Infraspeak offers tailored web and mobile interfaces designed for different user profiles. This article breaks down each account type and explains exactly which application your team members should use to avoid login or access issues.


TABLE OF CONTENTS

1. Profiles description


There are 5 profiles for users who are considered internal in Infraspeak:


  • Administrator: This profile has global access permissions such as creating or deleting users, managing buildings, managing clients, and managing the entity itself. It can edit all settings. It is usually assigned to the person responsible for the configuration and parameterization of the software.

  • Manager: This account type is intended for people who have the role of supervising the operation and managing the planning of teams. Compared to the Administrator account, the Manager account has limitations, such as: it cannot edit entity settings, cannot create or delete users, cannot configure reports, and cannot add apps to Infraspeak. On the other hand, Administrator users can grant this account permission to create/edit new maintenance categories, buildings and locations, clients, work order areas and types. In addition, the manager account can create equipment, report/edit work orders, schedule preventive jobs, assign work orders and planned job orders to technicians and manage the technicians' calendars. It is generally assigned to maintenance managers, for operation planning and supervision.

  • Technician: This account type is meant for operational profiles, people who are in the field and perform maintenance, so their access to system settings is restricted. It does, however, have permissions to report work orders, perform corrective and preventive work, create and edit equipment and, if granted permission by an Administrator account, it can create and manage clients and locations. This profile was designed for technicians to create and resolve new work orders, and perform tasks in preventive planned jobs.

  • Operator: Specific user profile to use the Infraspeak Operations app, in which the Operator user is associated with a location and automatically gets access to all the assets, planned jobs and work orders that exist in that location. Managers/Administrators can assign planned jobs and work orders to operators. Unlike the technician account, the operator account cannot perform tasks and measurements inside planned job orders. This type of account can only report whether it has completed a given planned job or work order.

  • Reporter: This account type is intended for people internal to the operation, who will have the task of reporting work orders. Although this type of account is created for people inside the operation, they will use the Infraspeak Direct app, and their permissions are to report new work orders and consult the status of the work orders and planned job orders in the buildings and clients to whom they have been given access. The settings of this type of account can be configured internally in Infraspeak by users with Administrator profile.





2. Which app to use by account type


Reporters & Contacts

  • Apps to use: The Infraspeak Next app (iOS and Android) or the Infraspeak Direct Portal (Web Desktop and Mobile).
  • Important limitation: Reporters and Contacts cannot use the Infraspeak Legacy app. Attempting to log into Legacy will result in an error, so please make sure to use Infraspeak Next or the Direct Portal.

Technicians

  • Apps to use: The Infraspeak Next app or the Infraspeak Legacy app.
  • Capabilities: These apps provide the necessary permissions to report and edit work orders, execute preventive planned jobs, and manage equipment directly from the field.

Managers & Administrators

  • Apps to use: The Infraspeak Web platform or the Infraspeak Manager app.
  • Capabilities: The Infraspeak Manager app acts as a mobile extension of the web platform, allowing managers to oversee work orders, analyze data, and supervise operations directly from their phones.

Operators

  • Apps to use: The Infraspeak Operations app.
  • Capabilities: This app gives users a simplified view of the assets, planned jobs, and work orders in their assigned locations, allowing them to report task completions without the complex features of a full Technician account.